Terms of Service

Agreement to these terms

These Terms of Service ("Terms") form a binding agreement between you and PickleJolt("we", "us", or "our") for use of our websites, apps, and related services (the Service).

By creating an account, accessing the Service, or using PickleJolt as a host, club, venue, or player, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a club, venue, or other organisation, you confirm you have authority to bind that organisation, and "you" includes that organisation.

The Service

PickleJolt helps clubs, venues, and hosts run game nights and related club operations — including live boards, rotations, check-in, kiosks, player phones, scoring, memberships, and related features described on our site from time to time.

We may add, change, or remove features. We may also suspend or limit the Service for maintenance, security, or operational reasons. We aim to keep disruption reasonable, but we do not guarantee uninterrupted availability.

Accounts and eligibility

• You must provide accurate account information and keep it up to date.
• You are responsible for activity under your account and for keeping login credentials secure.
• You must be able to form a binding contract under Australian law. If you are under 18, a parent or guardian should supervise your use where required.
• We may refuse, suspend, or terminate accounts that appear abusive, fraudulent, or in breach of these Terms.

Plans, fees, and payments

Some features are free; others require a paid plan as described on our Pricing page. Fees are generally stated in Australian dollars (A$) unless we say otherwise.

• Paid subscriptions renew according to the billing period shown at checkout or in your account, until cancelled.
• You authorise us and our payment providers to charge the applicable fees and taxes.
• Unless required by law or expressly stated otherwise, fees are non-refundable once a billing period has started.
• We may change prices with reasonable notice. Continued use after the change takes effect constitutes acceptance for subsequent periods.

Nothing in these Terms excludes any non-excludable rights you have under the Australian Consumer Law (ACL) in relation to refunds or remedies for major failures.

Club, venue, and host responsibilities

If you operate a club, venue, or night as a host, you agree that:

• you are responsible for how you use PickleJolt with your players, members, and staff;
• you will only upload or manage personal information you are lawfully entitled to use, and you will provide any privacy notices required to those individuals;
• court assignments, wait times, and scores are operational aids — you remain responsible for on-site safety, fairness decisions, and compliance with your venue rules;
• you will not rely on the Service as the sole system for medical, emergency, or life-critical decisions; and
• public pages you publish (club, event, or player pages) must not mislead players or the public.

Acceptable use

You must not:

• break any applicable law or third-party right;
• harass, abuse, or discriminate against other users, or post unlawful, harmful, or misleading content;
• attempt to gain unauthorised access to the Service, other accounts, or related systems;
• reverse engineer, scrape, or overload the Service except to the extent such restriction is prohibited by law;
• use the Service to send spam or unsolicited commercial messages; or
• misrepresent your identity or affiliation, or interfere with fair play tooling in a way that harms others.

Your content and our licence

You retain ownership of content you submit (for example names, photos, club branding, and scores you enter). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, and process that content solely to operate and improve the Service and as otherwise described in our Privacy Policy.

You confirm you have the rights needed to submit that content and that it does not infringe others’ rights.

PickleJolt intellectual property

The Service — including software, design, branding, documentation, and trademarks — is owned by us or our licensors. Except for the limited right to use the Service under these Terms, no intellectual property rights are transferred to you. You must not remove proprietary notices or use our branding without permission.

Australian Consumer Law

If you are a consumer under the ACL, our goods and services come with guarantees that cannot be excluded under the ACL. For major failures with the Service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you have under the ACL or other laws that cannot be excluded.

Disclaimers

Subject to the ACL and any non-excludable rights:

• the Service is provided on an "as is" and "as available" basis;
• we do not warrant that rotations, scores, wait estimates, or recommendations will be error-free or meet every club’s preferences; and
• we are not responsible for decisions made by hosts, clubs, or venues on the court or in their operations.

Limitation of liability

To the maximum extent permitted by law (and without limiting the ACL):

• we are not liable for indirect, incidental, special, consequential, or pure economic loss, or loss of profits, revenue, data, or goodwill; and
• our aggregate liability arising out of or in connection with the Service or these Terms is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the claim arose, and (b) A$100.

Where liability under the ACL or other law cannot be excluded but can be limited, our liability is limited (at our option) to resupplying the services or paying the cost of having the services supplied again.

Indemnity

To the extent permitted by law, you agree to indemnify us against claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Service, your content, or your breach of these Terms or applicable law — except to the extent caused by our negligence or wrongful act.

Suspension and termination

You may stop using the Service at any time and may cancel a paid plan according to the cancellation options available in your account or by contacting us.

We may suspend or terminate access immediately if you breach these Terms, if required by law, or if continued use creates risk to the Service or other users. Provisions that by nature should survive (including intellectual property, disclaimers, liability limits, and governing law) continue after termination.

Changes to these Terms

We may update these Terms from time to time. The effective date at the top of the page will change when we do. If you continue using the Service after the updated Terms take effect, you agree to the changes. If you do not agree, you must stop using the Service and cancel any paid plan.

General

• These Terms are governed by the laws of New South Wales, Australia. Subject to any non-excludable consumer rights, the courts of New South Wales have non-exclusive jurisdiction.
• If any part of these Terms is unenforceable, the rest remains in effect.
• These Terms, together with the Privacy Policy and any plan-specific order or checkout terms, are the entire agreement between you and us about the Service.
• Our failure to enforce a provision is not a waiver of our right to do so later.

Contact

Questions about these Terms: [email protected].