Privacy Policy

Who we are

This Privacy Policy explains how PickleJolt ("we", "us", or "our") collects, holds, uses, and discloses personal information when you use our websites, apps, and related services (together, the Service).

We are based in Australia. For privacy questions or requests, contact us at [email protected].

Scope and Australian law

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.

If you are a club, venue, or host that uploads or manages player information through PickleJolt, you may also have your own privacy obligations to those individuals. This policy describes our practices as the operator of the Service; it does not replace any privacy notice your club or venue must provide.

What we collect

Depending on how you use the Service, we may collect:

• Account and identity details — name, email address, sign-in identifiers from your identity provider, and optional profile details such as display name, photo, skill rating (for example DUPR), and public profile settings.
• Club and membership details — club or venue affiliation, membership role or status, roster imports (including from third-party club tools where you choose to connect them), and contact details you or your club provide.
• Session and play data — game night attendance, check-in status, court assignments, scores, wait times, preferences, bookings, credits, receipts, and related operational history.
• Device and usage data — IP address, browser or device type, pages or screens viewed, approximate location derived from network data, cookies or similar technologies, and diagnostic or error logs.
• Communications — messages you send us (for example support or club access requests), and records of those conversations.
• Payment-related information — billing contact details and transaction metadata. Card details are typically processed by our payment providers; we do not store full card numbers on our systems when a provider handles checkout.

We do not require sensitive information (as defined in the Privacy Act) to use the core Service. If you choose to provide health-related or other sensitive details, only do so where necessary and with a clear purpose.

How we collect it

We collect personal information:

• directly from you when you create an account, join or host a night, update a profile, upload content, or contact us;
• from club or venue operators who invite you, import a roster, or manage sessions you take part in;
• from identity providers when you sign in;
• from integrations you or your club enable (for example membership directory imports); and
• automatically through cookies, analytics, and application logs when you use our websites or apps.

Where it is reasonable and practicable, we collect personal information from you directly (APP 3).

Why we use personal information

We use personal information to:

• provide, operate, and improve the Service;
• run game nights fairly — including rotations, check-in, kiosk and board displays, scoring, and related club operations;
• authenticate users and secure accounts;
• show public player or club pages where you or your club have made information public;
• process payments, credits, bookings, and related billing records;
• send service messages (for example session notices) and respond to support requests;
• monitor reliability, investigate abuse, and protect the Service and our users; and
• meet legal obligations and resolve disputes.

We only use or disclose personal information for the primary purpose of collection, a related secondary purpose you would reasonably expect, with your consent, or as otherwise permitted or required by law (APP 6).

Who we share information with

We may disclose personal information to:

• Club and venue operators who manage the sessions, memberships, or venues you interact with;
• Other players to the extent needed for the session (for example names on a night board) or content you choose to make public;
• Service providers who help us host, store, authenticate, analyse, message, or process payments — under arrangements that limit their use of the information to providing services to us;
• Professional advisers and authorities where reasonably necessary to comply with law, enforce our terms, or protect rights and safety; and
• a buyer or successor if we are involved in a merger, sale, or restructure, subject to appropriate confidentiality steps.

We do not sell personal information.

Overseas disclosure

Some of our infrastructure and providers operate outside Australia (including in the United States). That means personal information may be disclosed to, and stored or processed in, those countries.

Current categories of overseas processors include cloud hosting and database providers, content delivery / edge hosting, identity or authentication services, analytics (including Microsoft Clarity on our marketing site), and payment providers where used.

Before we disclose personal information overseas, we take reasonable steps consistent with APP 8, including assessing providers and using contractual or other safeguards where appropriate. Overseas recipients may be subject to different privacy laws than Australia.

Cookies and analytics

Our marketing site and product may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the Service is used.

Our public marketing site may use Microsoft Clarity to record aggregated usage insights (such as page views and session behaviour). You can control cookies through your browser settings; blocking some cookies may limit parts of the Service.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). That includes access controls, encryption in transit where appropriate, and operational monitoring.

No method of transmission or storage is completely secure. Please use a strong unique password for your account and notify us promptly if you suspect unauthorised access.

We retain personal information only as long as needed for the purposes described in this policy, for legitimate business records, or as required by law. Club operators may control retention for some club-held records within the Service.

Access, correction, and your choices

You may request access to, or correction of, personal information we hold about you (APPs 12 and 13). In many cases you can view or update profile details directly in the Service.

You may also:

• adjust public / private profile visibility settings where available;
• ask us to close your account, subject to legal or operational retention needs;
• request a copy of certain personal data we hold about you, where that is practicable; and
• unsubscribe from non-essential marketing emails (service messages about your account or sessions may still be sent).

To make a request, email [email protected]. We may need to verify your identity before responding. We will respond within a reasonable time.

Children and young people

PickleJolt is aimed at clubs, venues, hosts, and adult players. If you are under 18, you should only use the Service with a parent or guardian’s involvement where required. If we learn we have collected personal information from a child in a way that is not appropriate, we will take reasonable steps to delete or de-identify it.

Complaints

If you have a privacy complaint, please contact us first at [email protected] so we can try to resolve it. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of the page will change when we do. Continued use of the Service after an update means you acknowledge the revised policy. For material changes, we may provide additional notice in the product or by email where appropriate.